Shipping policy
Last updated October 27, 2026
Every order ships from my studio in Spring Hill, Tennessee.
Processing
Ready to ship pieces usually leave my studio within one to two business days. Alterations such as restringing or adding an extender can take three to five business days. Made to order and custom pieces ship on the timeline we agree on when you order. I do not ship on weekends or on the holidays listed below.
Shipping in the United States
- Shipping is calculated at checkout from live USPS and UPS rates, based on your address and the size of the box.
- Every order is insured for its full value.
- Orders over $300 require a signature on delivery.
- PO boxes can only be reached by USPS. I am not able to ship to APO or FPO addresses at this time.
- Once the carrier marks a package delivered, I am not able to refund or replace a package that is later lost or stolen, so please choose an address where someone can receive it.
International shipping
- I ship to a short list of countries, shown at checkout, with rates calculated there.
- Duties, taxes and import fees are not collected at checkout. They are set by your country and are paid by you, usually when the package is delivered. You are the importer of record.
- International orders are final sale.
- I am not responsible for delays caused by customs.
- If a package is refused or returned because duties went unpaid, the original shipping, any fees charged to me, and the cost of the return are deducted from your refund.
Holidays
I do not ship on New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, or New Year's Eve. Holiday ordering deadlines are shared by email and on the site each season.
Questions
Email hello@brittanymyra.com and I will get back to you, Monday through Friday, Central time.
For returns, please see the Refund Policy.
